Job Description
Job Description
Job Description
We are seeking a skilled and experienced Electro-Mechanical / Mechatronics Engineer with a strong background in networking, access control systems, and software integration. This position will work closely with clients, internal teams, and external vendors to implement, troubleshoot, and support access control systems and their integration with property management software.
The ideal candidate has a strong technical background, excellent problem-solving skills, and the ability to independently manage technical issues and communicate effectively with both technical and non-technical customers.
Key Responsibilities
Client Support and System Integration
- Provide technical support and training to clients and end-users on access control systems and software
- Work with clients to understand their access control requirements and recommend appropriate technical solutions
- Integrate access control software with property management systems and other third-party platforms
- Collaborate with clients, internal teams, and vendors to resolve technical and integration issues
System Design & Implementation
- Design, configure, and implement access control systems, including electronic locks, gateways, encoders, card readers, access control panels, and related hardware
- Conduct site surveys to evaluate installation requirements, network infrastructure, physical environment, and potential challenges
- Configure access control software, system settings, and related applications
- Support system installations, commissioning, and implementation at customer locations
Testing & Troubleshooting
- Conduct system testing and quality assurance to verify proper hardware, software, network, and system integration
- Independently troubleshoot and resolve hardware, software, networking, and integration issues
- Diagnose system failures and connectivity issues and implement appropriate solutions
- Coordinate with internal teams and external vendors to resolve complex technical problems
Networking & Infrastructure
- Configure and support network devices and services, including routers, switches, firewalls, and VPNs
- Support IP-based access control systems and related network infrastructure
- Maintain and troubleshoot computer networks and related computing environments
- Support Windows and Linux server environments
- Assist with database and system connectivity as needed
Documentation & Collaboration
- Maintain accurate system configuration, installation, and troubleshooting documentation
- Work closely with Engineering, Technical Support, Sales, and other internal teams to support customer projects
- Coordinate with external vendors and technology partners when needed
- Stay current with technologies and industry trends related to access control, networking, architectural hardware, and property management systems
Required Qualifications
- Bachelor's degree in Mechatronics, Electrical Engineering, Mechanical Engineering, Computer Engineering, or a related field
- Minimum of 3 years of relevant professional experience in engineering, systems integration, access control, networking, technical support, or a related technical field
- Strong understanding of access control systems, electronic hardware, and software integration
- Strong knowledge of computer networking fundamentals and IP-based systems
- Experience troubleshooting hardware, software, networking, and system integration issues
- Working knowledge of Microsoft Server and Client operating systems
- Working knowledge of SQL Server and database concepts
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work independently and effectively with clients, internal teams, and external vendors
- Willingness to travel to customer sites as required
Preferred Qualifications
- Experience integrating access control systems with property management software
- Experience with electronic locks, card readers, access control panels, gateways, or similar security hardware
- Experience with Windows Server and Linux
- Knowledge of Microsoft Networking Fundamentals
- Experience configuring routers, switches, firewalls, and VPNs
- Experience with SQL Server databases
- Experience conducting site surveys, system commissioning, or customer installations
- Experience providing technical training and customer support
- Knowledge of architectural hardware, electronic locking systems, or building security technologies
- Proficiency in English and Chinese , both spoken and written, is a plus
What we offer:
- Opportunity to work with a privately held manufacturing company with exceptional core values
- Great benefit options (Medical, 401(k), PTO, Holiday Pay)
- Career growth and development opportunities
\nCompany Description
Locks and Architectural hardware manufacturer
Company Description
Locks and Architectural hardware manufacturer
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